Explore Inner BeautySecure Shopping
Radiance Signature takes the security of your personal and payment information seriously. Our website uses encrypted technology to help protect the information submitted while you browse, create an account and complete your purchase.
Payments are processed through secure payment channels, and your full payment details are not stored by Radiance Signature.
For additional information regarding the handling of personal data, please refer to our Privacy Policy.
Product Availability
Product availability is displayed on each product page and may change according to current stock levels.
Available:
The creation is available to add to your Shopping Bag.
Temporarily Unavailable:
The creation is currently unavailable for purchase. Availability may be restored at a later date.
Pre-Order:
Selected creations may occasionally be offered for pre-order before they become available. An estimated dispatch period will be shown on the relevant product page, and confirmation will be sent once the order has been dispatched.
Items within the same order may be dispatched separately according to availability. Any applicable delivery details will be presented at checkout.
Purchase Limits
To preserve fair availability, purchases are limited to a maximum of eight (8) units of any single creation and fourteen (14) items in total per client.
A maximum of three (3) orders may be placed by the same client within one day. Orders exceeding these limits may be reviewed or cancelled.
For assistance with larger quantities or corporate gifting, please contact our Client Services team.
Using an Offer Code
Enter your offer code in the designated field within your Shopping Bag or at checkout, then select Apply.
Once accepted, the applicable offer will be reflected in your order total before payment is completed. Should the code be unsuccessful, please review its spelling, validity period and applicable terms.
Unless otherwise stated, only one (1) offer code may be applied to each order.
Taxes & Duties
Any applicable taxes will be reflected in your order total at checkout.
For international deliveries, the recipient may be responsible for import duties, taxes or customs charges imposed by the destination country. These charges are not controlled by Radiance Signature and are not included in the product or delivery price unless otherwise stated.
For further assistance, please contact our Client Services team.
Signature Gift Wrapping
A Radiance Signature gift is presented with care. Select Signature Gift Wrapping at checkout to have your order thoughtfully prepared, accompanied by a personal message where available.
Signature gift wrapping is offered at no additional charge.
Multiple creations placed within a single order will be presented together as one gift unless separate presentation options are available at checkout.
Using a Gift Card
Radiance Signature Gift Cards may be used towards eligible purchases online.
At checkout, enter the Gift Card number and PIN in the designated field. The available balance will be applied to your order.
Where the order total exceeds the Gift Card balance, the remaining amount may be completed using another accepted payment method. Any unused balance will remain available on the Gift Card for a future purchase.
Gift Cards cannot be reloaded or exchanged for cash, except where required by applicable law.
Lost or Stolen Gift Cards
Please contact our Client Services team promptly if a Radiance Signature Gift Card is lost or believed to have been stolen.
Where available, please provide the original purchase information, Gift Card number or other relevant details to assist us in reviewing the matter.
Contact: +60197889457
Accepted Payment Methods
We accept a selection of payment methods for purchases made through radiancesignature.com. The options available for your order will be presented at checkout.
Online Banking:
Online banking payments are processed through ToyyibPay.
Cards and Digital Payments:
We currently accept,
– American Express
– Discover
– Mastercard
– Visa
– PayPal
– Apple Pay
– Radiance Signature eGift Cards
Pay Later:
Eligible purchases may be paid in instalments through ShopBack PayLater, subject to approval and the terms of the payment provider.
Payment Methods We Do Not Accept:
We are unable to accept,
– Cash on Delivery
– Layaway plans
– Personal cheques
– Money orders
– Credit or debit cards with billing addresses outside Malaysia
Important Information:
For your security, the billing name and address entered at checkout must match the details registered with your card issuer. Radiance Signature reserves the right to cancel an order where payment information cannot be verified.
Available payment methods may vary according to your order, device, eligibility and the options presented at checkout.
Payment Security
Payments are processed through secure payment channels designed to protect your personal and transaction details throughout checkout.
Radiance Signature does not retain your complete card details. Payment information is handled by the relevant payment provider in accordance with its security procedures.
Payment Confirmation
Once your payment has been successfully completed, an order confirmation will be sent to the email address provided at checkout.
Please review the confirmation carefully and contact our Client Services team should any of the order details require attention.
Unsuccessful Payments
If your payment is unsuccessful, please review the information entered and try again. You may also select another payment method available at checkout.
In some instances, your bank or payment provider may decline or temporarily hold a transaction for security purposes. Please contact them directly should you require further assistance.
An order will only be confirmed once payment has been successfully authorised.
Delivery Options, Fees & Timeframes
Please find the estimated delivery timeframes for your order below. These timeframes are provided as a guide and may be subject to change. Once your order has been dispatched, the latest delivery updates will be available through the tracking number included in your shipping confirmation email.
Standard Delivery:
Delivery Partner
City-Link Express
Service
Standard Delivery
Order Processing
1–2 business days
Estimated Transit Time
1–3 business days
Order Cut-off
2.00 pm
Please allow approximately 2–5 business days for processing and delivery. These estimates apply to available items and begin once your order has been successfully confirmed.
Delivery Fees:
Delivery fees are calculated according to the total weight of your order and its delivery destination. The applicable fee will be displayed in your Shopping Bag and at checkout once the delivery address has been entered.
Receiving Your Order
A signature may be required when your order is delivered. Please ensure that you or an authorised recipient is available at the delivery address to receive the parcel.
Where delivery cannot be completed, the delivery partner may contact you or provide instructions for a further delivery attempt or collection.
Digital Delivery
Radiance Signature eGift Cards are delivered by email to the recipient address provided at checkout. No delivery fee applies.
The recipient email will include the sender’s name and any personal message provided with the gift. Please review the recipient’s email address carefully before completing your purchase.
Special Delivery Conditions
Certain orders may require additional handling or may be subject to delivery restrictions depending on the product type, destination or requirements of the delivery partner.
Any applicable limitations will be presented at checkout or communicated by our Client Services team before dispatch.
Delivery Addresses
Each order may be delivered to one address only. To send Radiance Signature creations to more than one destination, please place a separate order for each delivery address.
Please ensure that the address, postcode and contact number provided at checkout are complete and accurate. We may be unable to amend delivery details once an order has entered processing or been dispatched.
Holiday Delivery
Orders are processed Sunday to Thursday, excluding public holidays in Malaysia.
Orders placed after 2.00 pm, during weekends or on public holidays will begin processing on the following business day.
During festive periods and public holidays, processing and delivery may take longer than usual. Please allow additional time and refer to the tracking information provided once your order has been dispatched.
Delayed or Missing Orders
If tracking shows your order as delivered but you are unable to locate it, please first check with:
– members of your household;
– neighbours or building management;
– any safe place around the delivery address.
If the parcel remains missing, please contact the delivery partner using your tracking number, then notify our Client Services team as soon as possible. We will assist in reviewing the delivery with the courier.
Any investigation and available resolution will remain subject to the delivery partner’s findings and applicable terms.
For damaged, incorrect or incomplete orders, please refer to Returns & Exchanges.
Parcel Forwarding
Orders sent to a third-party forwarding company are considered delivered once they have been accepted at the forwarding address.
Radiance Signature cannot be responsible for loss, damage or handling issues that occur after the parcel has been accepted by the forwarding company.
Please request that the forwarding company refuse any parcel that arrives visibly damaged. Any concern identified before acceptance should be reported promptly to our Client Services team.
International Delivery
This website accepts orders for delivery within Malaysia. To place an order for delivery to another country or region, please visit international site: https://www.radiancesignature.com/ww
Product availability, pricing, delivery options and applicable terms may vary according to the destination selected.
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Radiance Signature is pleased to offer international delivery to selected destinations.
Shipping availability, delivery estimates and applicable fees will be displayed at checkout once your destination country or region has been selected.
For international orders, customs clearance, import duties, taxes and other destination-related charges may apply. Unless otherwise stated, such charges remain the responsibility of the recipient.
Delivery timing may vary according to destination, customs procedures and local carrier operations.
Should your country or region not appear at checkout, our Client Services team will be pleased to assist.
Returns & Exchanges Policy
Your satisfaction with every Radiance Signature creation is important to us.
Purchases made through the Radiance Signature Malaysia online store may be returned within seven calendar days of delivery, provided that they meet the eligibility requirements below.
To be eligible, the creation must be:
– unused and unopened;
– in its original condition;
– returned with all seals, packaging and accompanying materials intact;
– accompanied by any complimentary gift or promotional item included with the order.
For reasons of hygiene, safety and product integrity, opened, unsealed, used or partially consumed creations cannot be returned or exchanged, unless they were received damaged, incorrect or defective.
The following are also not eligible for return or exchange:
– Gift Cards and eGift Cards;
– personalised or engraved items;
– items marked as final sale or non-returnable;
– products purchased from another retailer or another Radiance Signature country or region website.
All returned creations will be inspected before a return, exchange or refund is approved. Exchanges remain subject to availability. Where the requested creation is unavailable, an eligible refund will be issued instead.
Radiance Signature reserves the right to decline any request that does not meet these conditions.
How to Make a Return or Exchange
To request a return or exchange, please contact our Client Services team within seven calendar days of receiving your order.
Please provide:
– your order number;
– the creation you wish to return or exchange;
– the reason for your request;
– photographs where the item is damaged, incorrect or incomplete.
Once your request has been reviewed, our Client Services team will provide the appropriate return instructions and, where applicable, a prepaid return label.
Please do not return an item before receiving authorisation. Items sent without prior approval may not be accepted.
Carefully repack the creation with its original packaging, accompanying materials and any complimentary gift included with the order.
Products purchased outside the Radiance Signature Malaysia online store must be returned through their original place of purchase.
Refunds
Once an eligible return has been received and inspected, it will usually be processed within three business days. A confirmation email will be sent once the refund has been approved.
Refunds will be issued to the original payment method. The time required for the amount to appear in your account may vary according to your bank or payment provider.
Where an order was paid using both a Radiance Signature Gift Card and another payment method, the refund will first be applied to the card, debit card or bank-issued gift card up to the amount originally charged. Any remaining balance will be returned to the Radiance Signature Gift Card.
Refunds cannot be issued to an alternative payment method.
Damaged, Incorrect or Incomplete Orders
Please inspect your order upon arrival. Minor wear to the outer delivery carton may occur during transit and does not necessarily indicate damage to the creations inside.
Should a creation arrive damaged, defective, incorrect or incomplete, please contact our Client Services team within seven (7) calendar days of delivery. To assist us in reviewing your request, please provide:
– your order number;
– a brief description of the concern;
– clear photographs of the creation, its packaging and the delivery carton;
– details of any item or component that is missing.
Please retain the complete order, including the creation, its contents, seals, original packaging, accompanying materials and delivery carton, until our review has been completed.
Where a creation has been opened solely to inspect an item believed to be damaged, defective or incorrect, it may still be considered for review. Products that have been used or partially consumed beyond what is reasonably necessary for inspection will not be eligible for return or exchange.
Once the matter has been assessed, our Client Services team will arrange an appropriate replacement, exchange or refund, subject to product availability, verification and the circumstances of the order.
Where delivery damage or loss is involved, the resolution may also be subject to confirmation by the delivery partner.
