Terms & Conditions

Welcome to the Radiance Signature Malaysia website.

This website is operated by Nomier Sdn Bhd, trading as Radiance Signature.

These Terms & Conditions govern your access to and use of this website, your Radiance Signature account and all purchases, content, services, features and offers made available through it.

By browsing or using this website, creating an account or placing an order, you confirm that you have read, understood and agreed to these Terms & Conditions, together with our Privacy Policy and the relevant policies published under Client Services.

Additional terms may apply to selected promotions, Gift Cards, features or services. Where applicable, they will be presented in connection with the relevant offering.

If you do not agree to these Terms & Conditions, please discontinue your use of the website.

These Terms apply to the Radiance Signature Malaysia website and purchases intended for delivery within Malaysia.

To place an order for delivery to another country or region, please visit the Radiance Signature International Site.

Product availability, pricing, payment methods, delivery options and applicable policies may vary according to the country or region selected.

You must be at least 18 years old, or otherwise legally capable of entering into a binding agreement, to:

– create an account;
– provide personal data directly to us;
– place an order;
– participate in an age-restricted feature or promotion.

Individuals below the age of 18 may browse the website but may not create an account, provide personal data or make a purchase without the involvement and authorisation of a parent or legal guardian.

By using this website or placing an order, you confirm that all information provided is complete, accurate and truthful.

Our Privacy Policy explains how we collect, use, disclose, store and protect personal data provided through this website or during your interactions with Radiance Signature.

By using the website, you acknowledge that your personal data will be handled in accordance with our Privacy Policy.

Your marketing preferences are managed separately. Withdrawing from marketing communications will not prevent us from sending essential messages concerning your account, order, payment or delivery.

Certain website features may require a Radiance Signature account.

You are responsible for:

– keeping your login information confidential;
– restricting access to your account and device;
– maintaining accurate account, billing and delivery details;
– notifying us promptly of suspected unauthorised access;
– activity undertaken with your permission or resulting from a failure to secure your account.

If you use the website on behalf of another person, you confirm that you have authority to act for that person.

You may request closure of your account by contacting Client Services.

We may suspend or close an account where we reasonably believe that:

– these Terms have been breached;
– the account has been used unlawfully or fraudulently;
– its continued operation presents a security risk;
– action is necessary to protect our clients, service providers or business.

We take reasonable care to present each Radiance Signature creation accurately.

However:

– colours and finishes may appear differently according to your device or display settings;
– images may not represent exact product scale;
– packaging or presentation may be updated from time to time;
– ingredient and nutritional information may change as formulations evolve;
– natural variations in colour, aroma, texture or taste may occur due to the character of certain ingredients.

Please refer to the information printed on the physical product packaging before use, particularly where you have allergies, sensitivities or dietary concerns.

Product descriptions and benefits are provided for general beauty and informational purposes. Individual experiences and visible results may vary.

We make reasonable efforts to ensure that information on the website is accurate, complete and current.

The website may nevertheless contain typographical errors, technical inaccuracies or incomplete information relating to:

– product descriptions;
– images or colours;
– prices;
– availability;
– promotions;
– delivery information;
– other website content.

We may correct an error, update information or withdraw inaccurate content at any time, including after an order has been submitted.

If an error affects an order before it is accepted, we may contact you to:

– confirm the order using the corrected information;
– offer an appropriate alternative; or
– cancel the affected creation or order and return any applicable payment.

Nothing in this section affects any right or remedy that cannot lawfully be excluded.

Product availability is displayed on the relevant product page and may change without prior notice.

Available means that the creation is currently available to add to your Shopping Bag.

Temporarily Unavailable means that the creation cannot presently be purchased. Availability may be restored at a later date.

Selected creations may occasionally be offered for Pre-Order. Where applicable, an estimated availability or dispatch period will be displayed on the product page.

Adding a creation to your Shopping Bag or Wishlist does not reserve it.

Prices displayed on the Malaysia website are stated in Malaysian Ringgit (RM).

Applicable taxes, delivery fees and other charges will be displayed before you complete your purchase.

Prices and promotional offers may change without prior notice. Changes will not ordinarily affect an order that has already been accepted.

If an obvious pricing error is identified before an order is accepted, we may cancel the affected item or contact you for instructions.

By completing checkout, you are offering to purchase the selected creations subject to these Terms & Conditions.

After your order is submitted, an acknowledgement will be sent to the email address provided at checkout. This confirms that the order has been received but does not necessarily mean that it has been accepted.

For physical creations, the contract of sale is formed when we issue a shipping or dispatch confirmation.

For an eGift Card or another digitally delivered item, the contract is formed when the relevant delivery confirmation is issued.

We may decline, reduce or cancel an order before acceptance where:

– a creation is unavailable;
– payment cannot be authorised or verified;
– the information provided is incomplete or inaccurate;
– purchase limits have been exceeded;
– fraud, misuse or unauthorised resale is reasonably suspected;
– a pricing or website error has occurred;
– fulfilling the order would breach a legal or operational restriction.

Where payment has already been collected for an order that we cancel, the applicable amount will be returned to the original payment method.

Please contact Client Services promptly if you wish to change or cancel an order.

We will make reasonable efforts to assist, but changes or cancellations cannot be guaranteed once an order has entered processing or has been dispatched.

An order that has entered processing may not be amended to:

– replace one creation with another;
– change quantities;
– divide the order between multiple delivery addresses;
– replace the original payment method.

Where an amendment cannot be made, you may need to place a new order or follow the applicable Returns & Exchanges process.

The payment methods available for your order will be presented at checkout.

Payments may be processed by authorised third-party providers, including ToyyibPay, PayPal and ShopBack PayLater where the relevant option is selected.

All purchases are subject to successful payment authorisation.

The billing name and address entered at checkout must correspond with the information registered with your card issuer or payment provider.

We may decline or cancel an order where:

– payment cannot be verified;
– authorisation is declined;
– the transaction is identified as potentially fraudulent;
– the payment method is not accepted for the relevant order.

Third-party payment services may also be governed by their own terms, eligibility requirements and privacy policies.

Offer codes must be entered in the designated field within your Shopping Bag or at checkout before payment is completed.

Unless otherwise stated:

– only one offer code may be used per order;
– an offer may apply only to selected creations or clients;
– a minimum spend or validity period may apply;
– delivery charges are excluded unless expressly included;
– offer codes cannot be exchanged for cash;
– an offer cannot be applied retrospectively.

We may decline or withdraw an offer code that:

– has expired;
– has been used incorrectly;
– has been distributed without authorisation;
– has been altered or reproduced;
– is affected by a technical or pricing error.

Radiance Signature Gift Cards and eGift Cards may be used towards eligible online purchases.

Where an order total exceeds the available Gift Card balance, the remaining amount may be completed using another accepted payment method.

Any unused balance will remain available for a future eligible purchase, subject to validity and applicable terms.

Gift Cards:

– cannot be exchanged for cash except where required by law;
– cannot be reloaded unless expressly stated;
– must not be copied, altered or used fraudulently;
– may be declined where authenticity, ownership or available balance cannot be verified.

Please contact Client Services promptly if a Gift Card is lost or believed to have been stolen. Replacement is not guaranteed and may require proof of purchase and verification of the remaining balance.

To preserve fair availability, purchases are limited to:

– a maximum of eight units of any single creation;
– a maximum of fourteen items in total per client;
– a maximum of three orders per client within one day.

Orders exceeding these limits may be reviewed, reduced or cancelled.

Radiance Signature creations purchased through this website are intended for personal use or authorised gifting. They may not be purchased for unauthorised resale or commercial redistribution.

For larger quantities or corporate gifting, please contact Client Services.

Orders are delivered according to the options presented at checkout.

Processing and delivery timeframes are estimates and may vary according to:

– destination;
– order volume;
– public holidays;
– courier operations;
– severe weather;
– circumstances beyond our reasonable control.

You are responsible for providing a complete and accurate delivery address, postcode, telephone number and recipient information.

Each order may be delivered to one address only. Separate orders must be placed for multiple destinations.

Full information is available under Client Services — Delivery & Shipping.

Purchases made through the Radiance Signature Malaysia online store may be returned within seven calendar days of delivery, provided that they meet our eligibility requirements.

To be eligible, a creation must be:

– unused and unopened;
– in its original condition;
– returned with all seals and packaging intact;
– accompanied by all materials, complimentary gifts and promotional items included with the order.

For hygiene, safety and product-integrity reasons, opened, unsealed, used or partially consumed creations cannot be returned or exchanged unless they were received damaged, defective or incorrect.

Gift Cards, eGift Cards, personalised creations, final-sale items and items expressly identified as non-returnable are not eligible.

All returned creations will be inspected before a return, exchange or refund is approved.

Full information is available under Client Services — Returns & Exchanges.

Please inspect your order upon arrival.

Should a creation arrive damaged, defective, incorrect or incomplete, please contact Client Services within seven calendar days of delivery.

Please retain:

– the affected creation;
– its contents and seals;
– original packaging;
– accompanying materials;
– the delivery carton.

We may request your order number, a description of the concern and clear photographs to review the matter.

Where a creation has been opened solely for inspection, it may still be considered for review. Products used or consumed beyond what is reasonably necessary for inspection will not be eligible.

An appropriate replacement, exchange or refund will be arranged following verification and subject to availability and the circumstances of the order.

Radiance Signature creations must be used in accordance with the directions, recommended intake and warnings printed on the packaging.

Website content and product information are not intended to replace personalised medical advice, diagnosis or treatment.

Please consult a suitably qualified professional where appropriate, particularly if you:

– are pregnant or breastfeeding;
– have an existing medical condition;
– are receiving medical treatment;
– have allergies or sensitivities;
– are uncertain whether a creation is suitable for you.

Individual experiences and results may vary.

All content available through the website—including the Radiance Signature name, trademarks, logos, monograms, collection names, product names, designs, packaging, text, graphics, photographs, campaign visuals, videos, audio, software, interfaces and layout—is owned by or licensed to Radiance Signature.

The website and its content are protected by applicable intellectual-property laws.

No part of the website or its content may be copied, reproduced, republished, modified, distributed, sold, licensed, publicly displayed or commercially exploited without our prior written permission.

You may access and use the website solely for personal and non-commercial purposes.

You must not:

– use the website for any unlawful or fraudulent purpose;
– gain or attempt to gain unauthorised access to an account or system;
– introduce viruses, malware or harmful code;
– interfere with the operation or security of the website;
– use automated tools to scrape, reproduce or extract website content;
– collect another person’s personal data;
– impersonate another person or organisation;
– falsely represent an association with Radiance Signature;
– submit false or misleading information;
– send spam or unauthorised promotional material;
– use website content for unauthorised commercial purposes.

Unauthorised use may result in suspension or termination of access and may expose the user to further action available under applicable law.

The website may contain links to or integrations with third-party websites and services, including payment providers, delivery partners and social-media platforms.

These services operate independently and may be governed by their own terms, privacy policies and security practices.

Radiance Signature is not responsible for the content, availability or practices of a third-party website or service.

Your access to a third-party service is at your own discretion and subject to the relevant provider’s terms.

Promotions, competitions, limited releases, events or special website features may be governed by additional eligibility rules and terms.

Where additional terms apply, they will be presented in connection with the relevant offering.

By participating, you agree to the applicable additional terms.

User Content includes reviews, ratings, suggestions, enquiries, photographs, videos, messages and other material submitted through the website.

You remain responsible for the content you submit.

You confirm that your submission:

– reflects your honest experience or opinion;
– is accurate to the best of your knowledge;
– belongs to you or is submitted with permission;
– does not infringe another person’s rights;
– is not unlawful, defamatory, abusive, obscene, fraudulent or misleading;
– does not contain spam, malicious code or unauthorised advertising;
– discloses any incentive or compensation connected with the submission.

By submitting User Content, you grant Radiance Signature a non-exclusive, worldwide and royalty-free licence to use, reproduce, adapt, publish and display the content in connection with our website, services and communications.

Ownership of your User Content remains with you.

We may decline, edit for formatting or remove User Content that breaches these Terms or is otherwise inappropriate.

You may request the removal of public User Content, including a product rating or review, by contacting Client Services.

Please provide sufficient information to identify the submission, including:

– your name;
– the email address associated with the submission;
– the relevant creation or page;
– the approximate submission date.

We will make reasonable efforts to process a valid request promptly.

Content may remain temporarily within backups or internal records where retention is reasonably required for legal, security or operational purposes.

If you believe that material appearing on the website infringes copyright or another intellectual-property right, please contact us and provide:

– your name and contact details;
– identification of the protected work;
– identification and location of the disputed material;
– confirmation of your ownership or authority to act for the owner;
– an explanation of why you believe the use is unauthorised;
– confirmation that the information supplied is accurate.

Notices should be sent to:

Radiance Signature
Email: care@radiancesignature.com
Telephone: +601139269457

We may request additional information before acting on a notice.

We take reasonable care to maintain the website and its content.

However, uninterrupted or error-free access cannot be guaranteed.

The website may occasionally be unavailable or affected by:

– maintenance;
– technical errors;
– third-party services;
– connectivity issues;
– security updates;
– events beyond our reasonable control.

We may suspend, modify or withdraw part of the website where reasonably necessary.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or affects your statutory rights as a consumer.

To the fullest extent permitted by law, Radiance Signature will not be responsible for indirect, incidental or consequential loss resulting from:

– interruption or delay in website access;
– third-party websites or services;
– viruses or failures outside our reasonable control;
– inaccurate information supplied by you;
– unauthorised use caused by a failure to secure your account;
– use of a creation contrary to its directions or warnings;
– circumstances beyond our reasonable control.

Where liability arises directly from an affected purchase, any available remedy will remain subject to applicable law and the circumstances of the order.

We will not be responsible for a delay or failure caused by circumstances beyond our reasonable control.

These may include:

– natural disasters;
– severe weather;
– epidemics;
– government action;
– strikes;
– transport or courier disruption;
– utility or telecommunications failure;
– cybersecurity incidents.

We will take reasonable steps to minimise the effect and resume performance when practicable.

Please contact Client Services first if you have a concern regarding the website, an account or an order. We will make reasonable efforts to resolve the matter fairly and promptly.

These Terms and your use of the Malaysia website are governed by the laws of Malaysia.

Where a dispute cannot be resolved directly, either party may pursue the rights and remedies available through an appropriate Malaysian court, consumer tribunal or another process agreed between the parties.

Nothing in this section restricts any consumer right or remedy available under applicable law.

You consent to receive agreements, order information, notices and other communications electronically, including through:

– email;
– website notifications;
– your Radiance Signature account;
– other electronic channels associated with the relevant service.

Electronic communications satisfy any requirement for written communication to the extent permitted by law.

You are responsible for maintaining an accurate email address.

Essential order and account communications are separate from your marketing preferences.

We may update these Terms to reflect changes to our website, services, business practices, technology or legal requirements.

Revised Terms will be published on this page with an updated revision date.

Changes apply from the date of publication and will not ordinarily alter the terms governing an order already accepted.

Your continued use of the website after revised Terms take effect constitutes acceptance of the updated Terms.

We may suspend, restrict or terminate access to the website, an account or a feature where reasonably necessary because:

– these Terms have been breached;
– unlawful or fraudulent activity is suspected;
– website or client security is at risk;
– intellectual-property rights have been infringed;
– unauthorised resale or automated extraction has been identified;
– suspension is required for maintenance, operational or legal reasons.

Termination does not affect rights or obligations that arose before termination.

These Terms, together with our Privacy Policy and any additional terms expressly incorporated into them, constitute the agreement concerning your use of the website.

Nothing in these Terms creates a partnership, employment, franchise, joint venture or agency relationship between you and Radiance Signature.

A delay or failure by Radiance Signature to exercise a right does not waive that right.

If a provision is found to be invalid or unenforceable, the remaining provisions will continue in effect.

Section headings are included for convenience and do not determine the interpretation of these Terms.

For questions regarding these Terms & Conditions, please contact:

Client Services

Nomier Sdn Bhd
Trading as Radiance Signature
Email: care@radiancesignature.com
Telephone: +601139269457

Last Updated: 3 August 2026