Privacy Policy

Radiance Signature respects your privacy and values the trust you place in us.

This Privacy Policy explains how Nomier Sdn Bhd, trading as Radiance Signature, collects, uses, discloses, stores and protects your personal data when you interact with the Radiance Signature Malaysia website and related services.

It also explains the choices and rights available to you regarding your personal data.

References to “Radiance Signature”, “we”, “us” or “our” mean Nomier Sdn Bhd.

This Privacy Policy applies to personal data collected by Radiance Signature through:

– the Radiance Signature Malaysia website;
– your Radiance Signature account;
– online purchases and payment-related interactions;
– Client Services enquiries;
– Wishlists, product reviews and other website features;
– email marketing and promotional communications;
– events, surveys or promotions operated by us;
– other communications that refer to this Privacy Policy.

Other Radiance Signature country or region websites may be governed by their own privacy policies.

Where you purchase Radiance Signature creations from an independent retailer or third-party platform, that retailer or platform may collect and process your personal data under its own privacy policy.

Nomier Sdn Bhd is responsible for determining how personal data collected through the Radiance Signature Malaysia website is processed.

For privacy enquiries or requests, please contact:

Privacy Enquiries

Nomier Sdn Bhd
Trading as Radiance Signature
Email: care@radiancesignature.com
Telephone: +601139269457

The personal data we collect depends on how you interact with us.

Identity and Contact Information

This may include:

– your first and last name;
– email address;
– telephone number;
– billing address;
– delivery address;
– country or region.

Account Information

This may include:

– your username;
– encrypted password;
– account preferences;
– saved addresses;
– Wishlist;
– account and sign-in activity.

Order and Transaction Information

This may include:

– creations purchased, returned or considered;
– quantities and order value;
– order, delivery and tracking status;
– returns, exchanges and refunds;
– Gift Card or offer-code information;
– purchase history and preferences.

Payment Information

Payments are processed through the payment method selected at checkout.

We may receive:

– payment status;
– transaction references;
– payment method used;
– limited billing and verification information.

Where complete card details are collected directly by a payment provider, Radiance Signature does not receive or retain the complete card number.

Communications and User Content

This may include:

– enquiries and correspondence with Client Services;
– complaints or return requests;
– product ratings and reviews;
– survey or promotion responses;
– photographs, videos or other material submitted by you;
– records of your communication preferences.

Technical and Website-Usage Information

When you use our website, we may automatically collect:

– IP address;
– browser and device type;
– operating system;
– device or online identifiers;
– approximate location derived from your IP address;
– pages viewed and links selected;
– referring website;
– Shopping Bag and website interactions;
– date and time of visits;
– cookie and advertising identifiers.

Marketing Preferences

This may include:

– whether you have chosen to receive marketing communications;
– the types of communications you engage with;
– campaign and advertisement interactions;
– your cookie and advertising choices.

Information Voluntarily Provided

You may occasionally provide information relating to allergies, sensitivities, dietary requirements or health circumstances when seeking product guidance.

Please provide only the information reasonably necessary for your enquiry. Radiance Signature does not request medical reports or detailed medical records through the website unless clearly explained and necessary for a specific purpose.

We may collect personal data:

Directly from You

For example, when you:

– create an account;
– place an order;
– join a mailing list;
– save a creation to your Wishlist;
– submit a review;
– contact Client Services;
– request a return or exchange;
– participate in a survey, event or promotion.

Automatically

We may collect technical and usage information through cookies, pixels and similar technologies when you:

– browse the website;
– interact with website features;
– open or select links within our emails;
– view or interact with our advertisements.

From Service Providers

We may receive information from providers involved in:

– payment processing;
– fraud prevention;
– order fulfilment;
– delivery and tracking;
– website hosting;
– analytics;
– marketing and advertising;
– technical support.

From Another Person

We may receive your name, contact details or delivery information when another person sends you a gift or places an order for delivery to you.

From Social-Media and Advertising Platforms

Where permitted by your settings and applicable requirements, we may receive information concerning your interaction with Radiance Signature content, advertisements or social-media pages.

We may use personal data to:

Provide Our Products and Services

This includes:

– creating and managing your account;
– processing and confirming orders;
– processing payments;
– arranging delivery and tracking;
– managing returns, exchanges and refunds;
– administering Gift Cards and offer codes;
– maintaining your Wishlist and account preferences.

Provide Client Services

This includes:

– responding to enquiries;
– assisting with product availability and selection;
– resolving payment or delivery concerns;
– reviewing damaged, incorrect or incomplete orders;
– managing complaints and other requests.

Communicate with You

This includes sending:

– order acknowledgements and confirmations;
– payment and delivery updates;
– password-reset and account messages;
– responses to enquiries;
– important service or policy notices.

Personalise and Improve Your Experience

We may use information to:

– remember your preferences;
– present relevant creations and content;
– improve navigation and website functionality;
– understand how clients use the website;
– develop and refine our products, services and client experience.

Marketing and Advertising

Where permitted, we may use personal data to:

– send news concerning creations, collections, campaigns and services;
– present advertisements that may be relevant to your interests;
– measure the performance of advertisements and campaigns;
– create audiences using privacy-protective matching methods provided by advertising platforms.

Protect Our Clients and Business

We may process information to:

– verify payments and orders;
– identify fraud or unauthorised activity;
– protect accounts and website security;
– prevent misuse, unauthorised resale or policy breaches;
– investigate suspicious transactions;
– enforce our Terms & Conditions.

Meet Legal and Operational Requirements

This may include:

– maintaining accounting and transaction records;
– responding to lawful requests;
– complying with tax, legal or regulatory obligations;
– establishing, exercising or defending legal rights;
– managing audits and internal controls.

We will not use personal data for a materially different purpose without providing appropriate notice or obtaining consent where required.

Certain personal data is required to:

– create and secure your account;
– process payment;
– fulfil and deliver an order;
– issue a refund;
– respond to a Client Services request;
– meet legal or verification requirements.

Mandatory fields will generally be identified when the information is requested.

If you do not provide the required information, we may be unable to provide the relevant account feature, process your order, arrange delivery or respond fully to your request.

We disclose personal data only where reasonably necessary for the relevant purpose.

Payment Providers

Information may be disclosed to providers such as ToyyibPay, PayPal and ShopBack PayLater where the relevant payment method is selected.

Delivery and Fulfilment Providers

Information may be disclosed to City-Link Express and other authorised providers involved in preparing, dispatching, delivering and tracking your order.

Website and Technology Providers

This may include providers of:

– website hosting;
– ecommerce functionality;
– data storage;
– account services;
– cybersecurity;
– technical support;
– email delivery.

Analytics, Marketing and Advertising Providers

Subject to applicable choices and requirements, information may be shared with authorised providers that help us:

– understand website usage;
– measure campaign performance;
– manage marketing communications;
– present relevant advertisements.

Professional Advisers

Information may be disclosed where necessary to:

– accountants;
– auditors;
– insurers;
– lawyers;
– other professional advisers.

Government and Regulatory Authorities

We may disclose personal data:

– where required or permitted by law;
– in response to a valid legal or regulatory request;
– to prevent or investigate suspected unlawful activity;
– to protect the rights, safety or property of our clients, our business or another person.

Business Transactions

Personal data may be transferred in connection with a merger, acquisition, restructuring, financing or transfer of all or part of our business.

Where appropriate, the recipient will be required to protect the personal data and use it only for the relevant transaction or continuing business purpose.

We do not sell personal data to third parties.

Payment information may be collected and processed directly by the payment provider selected at checkout.

Each payment provider operates under its own terms, privacy policy and security procedures.

Radiance Signature may receive limited information necessary to:

– confirm payment;
– verify an order;
– process a refund;
– investigate a disputed or unsuccessful transaction;
– maintain financial and transaction records.

We do not control the independent privacy practices of a payment provider. We encourage you to review the provider’s privacy information before completing payment.

Cookies are small files placed on your browser or device to store information or recognise your browser.

We may use cookies, pixels and similar technologies for:

Essential Functions

These technologies support:

– account sign-in;
– Shopping Bag and checkout functions;
– website security;
– payment and fraud-prevention features;
– preferences necessary for the website to operate.

Performance and Analytics

These technologies help us understand:

– how the website is used;
– which pages and features perform well;
– how clients navigate the website;
– technical issues that may affect the experience.

Functionality

These technologies may remember:

– language or region;
– account preferences;
– previously selected settings;
– other choices made during your visit.

Advertising and Marketing

Subject to your choices, advertising technologies may help us:

– measure the effectiveness of campaigns;
– understand advertisement interactions;
– present communications based on website activity and interests;
– limit repeated advertising.

You may manage non-essential cookies through Cookie Settings, where available, or through your browser settings.

Cookie choices generally apply to the browser and device used to make the selection. If you use another device or remove stored cookies, you may need to update your preferences again.

Disabling certain cookies may affect website features or performance.

We may use authorised analytics and advertising platforms to understand website activity and measure the performance of Radiance Signature communications.

These providers may process:

– cookie and device identifiers;
– IP address;
– browsing and advertisement interactions;
– general order or product-interest information;
– limited information used for campaign measurement.

Where permitted, we may provide an advertising platform with information such as an email address or telephone number converted into a coded or hashed value. The platform may use that value to identify an existing user and present or measure relevant advertising.

You may manage advertising cookies through Cookie Settings and may also adjust advertising preferences within the relevant platform.

Declining interest-based advertising does not necessarily prevent all advertisements from appearing. It means that the advertisements may be less closely based on your website activity or interests.

Where you have chosen to receive marketing communications, we may contact you about:

– new creations and collections;
– campaigns;
– services;
– events;
– selected offers;
– other Radiance Signature news.

You may withdraw from email marketing at any time by:

– selecting the unsubscribe link within the email;
– updating your account preferences where available;
– contacting Client Services.

Your choice applies to marketing communications and does not prevent essential messages concerning:

– your account;
– an order;
– payment;
– delivery;
– returns or refunds;
– important service or security notices.

Some authorised service providers may process or store personal data outside Malaysia.

Where personal data is transferred outside Malaysia, we will take reasonable steps to ensure that:

– the transfer is permitted under applicable requirements;
– the recipient is subject to appropriate contractual, organisational or legal safeguards;
– the data is processed only for the relevant purpose;
– reasonable security measures remain in place.

Data-protection laws in another country may differ from those in Malaysia.

We maintain reasonable administrative, organisational, physical and technical safeguards designed to protect personal data against:

– unauthorised access;
– unlawful disclosure;
– misuse;
– loss;
– alteration;
– destruction.

Measures may include:

– access controls;
– password protection;
– encryption;
– secure payment channels;
– system monitoring;
– data-access restrictions;
– staff and service-provider procedures.

No method of online transmission or electronic storage can be guaranteed to be entirely secure.

Where a personal-data breach occurs, we will assess the circumstances, take appropriate corrective measures and notify the relevant authority or affected individuals where required by applicable law.

The official Malaysian privacy portal now provides organisational guidance for Data Protection Officers and data-breach notifications.

We retain personal data only for as long as reasonably required to:

– provide our products and services;
– maintain your account;
– process and document transactions;
– meet tax, accounting and legal requirements;
– manage returns, disputes and complaints;
– prevent fraud and protect our legal interests;
– fulfil the purpose communicated when the information was collected.

Retention periods may differ according to the type of information and the applicable requirement.

When personal data is no longer required, we will take reasonable steps to:

– delete it;
– anonymise it; or
– securely dispose of it.

Information may remain for a limited period within secure backups before being overwritten or deleted according to our retention procedures.

We take reasonable steps to ensure that personal data used for its intended purpose is accurate, complete and current.

You are responsible for keeping your account, contact, billing and delivery information up to date.

You may update certain information through your account or contact Client Services to request a correction.

Subject to applicable law and any relevant limitations, you may request to:

– be informed about how your personal data is processed;
– access personal data held about you;
– correct inaccurate, incomplete or outdated personal data;
– withdraw consent where processing is based on consent;
– prevent or limit processing that may cause damage or distress;
– prevent the use of your personal data for direct marketing;
– request closure of your account;
– request deletion or anonymisation of information we are no longer required or permitted to retain;
– seek review of a significant decision made solely through automated processing, where applicable;
– raise a concern regarding our handling of your personal data.

These rights are broadly consistent with the rights described by Malaysia’s Personal Data Protection authority, including access, correction, withdrawal of consent and objection to direct marketing.

To make a request, contact:

care@radiancesignature.com

Please provide enough information for us to:

– identify you;
– locate the relevant personal data;
– understand the nature of your request.

We may request reasonable identity verification before providing access or making a change.

A request may be subject to legal exemptions, record-retention obligations or reasonable administrative requirements.

Reviews, ratings and other content submitted for public display may be visible to other website users.

Please do not include:

– financial information;
– identification documents;
– private contact details;
– medical records;
– information relating to another person without permission.

You may request removal of public User Content by contacting Client Services and providing sufficient information to identify the submission.

Removal from public display does not necessarily require immediate deletion from backups or records retained for legal, fraud-prevention, security or operational purposes.

The website and its purchasing services are not intended for individuals under the age of 18 acting independently.

We do not knowingly invite children to:

– create an account;
– provide personal data directly to us;
– make a purchase;
– participate in a promotion requiring personal data,

without appropriate parental or legal-guardian involvement.

If you believe that a child has provided personal data without appropriate authority, please contact us so that the matter may be reviewed.

Our website may contain links to services operated independently by third parties.

Those third parties may have their own:

– privacy policies;
– terms;
– cookie practices;
– security procedures.

Radiance Signature is not responsible for the privacy practices or content of a third-party website or service that we do not control.

We encourage you to review the relevant privacy information before providing personal data to another organisation.

We may update this Privacy Policy to reflect changes to:

– our website or services;
– business and operational practices;
– technology;
– service providers;
– legal or regulatory requirements.

The revised Privacy Policy will be published on this page with an updated revision date.

Where a change is significant, we may provide additional notice through the website, account communications or email where appropriate.

For questions, concerns or requests concerning this Privacy Policy or your personal data, please contact:

Privacy Enquiries

Nomier Sdn Bhd
Trading as Radiance Signature
Email: care@radiancesignature.com
Telephone: +601139269457

Please include sufficient information for us to identify the relevant interaction and respond to your request.

If you believe that your concern has not been resolved appropriately, you may also submit a complaint through the official channels provided by the Personal Data Protection Commissioner.

Last Updated: 3 August 2026